If a new client needs to cancel less than 24 hours before the start of the appointment time:

• Contact your client and reschedule for a new date or time.
• If your client can't reschedule, you may follow the steps below.
  
  

  • If you're using the Homeaglow for Cleaners app:

    1. Go to the 'My Jobs' tab, and select your appointment.
    2. Tap 'Contact' to get in touch with your client.
    3. If you and your client can't make a time work, tap 'Manage Job' > 'Cancel Job' > 'Customer wants to cancel'.
    4. Tap 'X' at the upper left part of the screen > 'Save changes'.
  
  

  • If you're using your browser:

    1. Go to the My Upcoming Jobs page of your dashboard.
    2. Select your appointment with your client > 'View/Edit Details'
    3. Click 'Cancel Job' > 'Customer wants to cancel' > 'Customer & I can't reschedule' > Send message

This will tell your client that they need to cancel. You will receive a $20 payment for this inconvenience if the appointment is cancelled.

The policy does not apply and you are not paid for the following situations: 

• The request was created last minute.
• The job was claimed or rescheduled in the last 24 hours.
• The client is one of your repeat clients. 

Repeat clients are not charged for cancelling less than 24 hours before the start of an appointment. You are not given 1-star for cancelling on them. 

Don't have the Homeaglow for Cleaners app yet? Download it now!

• IOS
• Android